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Meditelle Guarantee |
We make every effort to ensure that
our equipment is
manufactured to the highest
standards and is received by you in
the very best condition possible.
Meditelle offers a guarantee on its couches and
equipment products.
The
Meditelle Guarantee is covered by
the following terms & conditions:
"We undertake to
make good, free of charge, by repair
or replacement
our equipment as follows: Couches
and Patient Chairs -
any mechanical defect for a period
of 1 year and any framework defect
for a period of 5 years ; Seating,
Trolleys and Ancillary Equipment -
any defect for a period of 1 year.
This warrenty is on condition that
any fault claim is
proved, to our
reasonable satisfaction, to be
defective in material
or workmanship and so long as the goods
have been used in accordance with
our guidelines and subject to
the following conditions 1-6, which will invalidate
your warranty:
1. Misuse, neglect, accidental
damage or normal wear and tear; 2.
Abnormal physical or electrical
stress; 3.
Installation, operation or
maintenance not carried out in
accordance with Meditelle
instructions;
4. Repairs or modifications not
performed or authorised by
Meditelle; 5. Dismantling of
equipment or components; 6.
Relocation of large equipment items,
typically electric and hydraulic
couches, not performed or supervised
by Meditelle. Under these terms wear
and tear is not covered,
specifically upholstery/vinyl
damage. If an attempt is made to
replace parts, repair or maintain
any equipment during its warranty
period which is not perfomred by
Meditelle, this will automatically
invalidate any warranty.
Accessories
and consumables are not included in
this guarantee
Vinyl upholstery covering
is only guaranteed for the first 24
hours after initial receipt. No
claims can be considered after this
period and any accidental damage
after this time e.g. upholstery rips
and tears is not the responsibility
of the manufacturer.
All
damages or shortages must be
notified to MT within 24 hours of
initial receipt. In this instance we
request that all packaging/boxing is
retained for safe return of the
goods.
A charge will
be made for collection, return and
repair (including an on-site
Meditelle Technician visit) where it
does not meet with the above stated
terms of this guarantee".
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Damages or Shortages
You are advised to check all
deliveries carefully. Should
packaging be damaged you MUST reject
it or sign for it as damaged. Claims
for shortages or damages in transit
must be advised within 24 hours of
receipt of order and confirmed in
writing within 7 days to Meditelle.
All packaging/boxing must be
retained for safe return of the
goods. Goods damaged in transit will
be collected and replaced by MT
subject to them being returned in
the original packaging, securely
fastened (see 'Claims Under
Warranty' section). Claims made outside this
time limit will NOT be accepted.
Where orders are Personally
Delivered and Installed by Meditelle
Technicians you will be asked to
sign a satisfaction note on
completion of fitting. In the event
that such items prove to be faulty
and need to be returned under the
terms of this guarantee you are
required to ensure that the items
are securely packaged and fastened
to prevent damage in transit.
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Claims Under Warranty
For repair or replacement please
contact us in the first instance to
obtain return authorisation. Any
item subject to a claim under
guarantee must be returned to
Meditelle carriage paid, for
inspection. Reimbursement of the
carriage is at the discretion of MT
after inspection. We can arrange a
courier collection
on your behalf only on
condition that the original
packaging has been retained for
secure return transportation. Items
are returned at your own risk and we
accept no responsibility for loss or
damage in transit, neither will we
repair such damage free of charge.
For your own protection, please pack
thoroughly, insure comprehensively
and obtain a receipt from the
carrier. Goods being returned under
guarantee will only be accepted
where a returns authorisation has
been given by us. You must produce
your original Invoice number and
date of purchase to qualify under
the guarantee. Under warranty either
repair or replacement is totally at
MT's discretion. In either case
warranty against any mechanical
defect expires after 1 year and
framework defect expires after 5 years,
from the original invoice date.
After repair/ replacement your
equipment will be returned to you at
MT's expense. If the items are found
to be not faulty a test fee will be
charged and the goods will be
returned to you as received together
with a test report. You are
responsible for any collection or
return delivery charges incurred.
A technical visit in certain
circumstances may be facilitated at
the discretion of Meditelle. If the
item/s are found not to be
faulty/under warranty you will be
charged in full for the technical
visit plus any other costs incurred.
Note: warranty will not cover site
visit, recovery or return costs for
any product forward shipped by the
purchaser to a different third party
address to that of the original
delivery address as stated on the
invoice.
Please retain
your invoice as part of your
Meditelle guarantee. The Company’s
warranty is subject to the Terms of
Payment being strictly observed. |
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Mail Order Courier Delivery
Guidelines
We make every effort to ensure that
our products arrive with you in the
best condition possible. When you
receive your parcel(s) from the
courier please follow these
guidelines: If the parcel(s) look
damaged please sign for it as
'damaged' or reject it from the
courier. In the event of damage
please notify Meditelle immediately
and retain all packaging. Always
check the contents of your parcel
against your itemised invoice (which
will be enclosed inside the parcel).
Please report any shortages to MT
within 24hours. Any query reported
within 24hours will be dealt with by
our Customer Services Team as
expeditiously as possible -
Call 0121~332~1850. |
Terms and conditions correct at
time of publication. Any additions
amendments or corrections will be
updated and published on this
website. |
Meditelle Terms & Conditions |
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Customers
Meditelle sells on a 'Business to
Business' basis exclusively
supplying individuals working in
partnerships or as sole traders and
deal with public, private and
voluntary sector health and therapy
sector organisations. The equipment
is specifically designed for professional
use by a qualified first aider or
medical practitioner. Meditelle sells at
trade prices exclusively to business
and professional customers and do
not sell directly to the public at
large. It is a condition of sale
that the purchaser is such a
business organisation; commercial
enterprise; government/ educational
establishment or
professional practitioner. By
placing an order with MT you are
confirming that you are not a
consumer and that you are purchasing
goods for business or professional
use and accordingly agree that
consumer-specific legislation does
not apply.
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Buyer Responsibilities
Meditelle manufacture and supply an
extensive range of products within the
generic description of ‘medical equipment’
accordingly items of equipment may serve a
variety of purposes across a diversity of
procedures and applications. We aspire to
produce quality goods with appropriate
safety standards. In this context it is the
responsibility of the purchaser to define
their exact requirements in terms of the
specific application and the regulatory
framework of the working environment. If the
regulatory framework or the treatment
regime, the organisational context or
special specification/performance criteria
impose specific needs then it is a condition
of supply that these must be stated by the
purchaser at the time of placing the order.
It is your (the buyers)
responsibility to make sure that the
equipment is suitable to be used for your
chosen application and all persons who use
the equipment are properly instructed in its
safe and correct use and that they are in
possession of any instructions supplied by
us. Any communication provided by MT in any
form whatsoever is made in good faith
however, selection and suitability of
equipment is your responsibility.
Where MT modifies any specification at
your request we require that you accept full
responsibility for the outcome of such
modifications. For individual custom design
changes the user must ensure a full
understanding of the implications of the
changes before finalising the order as MT
cannot accept responsibility for the fitness
of purpose of the manufactured item nor for
the order of unsuitable items arising from
customer errors.
MT do not accept any responsibility for the
consequences of misuse or user error of
equipment supplied by us. We will not be
liable for consequential loss in relation to
damage or delays in transit. The buyer
accepts full responsibility for any damage
or loss which may occur after delivery of
equipment. We specifically exclude any and
all consequential loss claims. Your
statutory rights are not affected.
Disclaimer: MT will use reasonable
skill and care when providing technical
advice and is based upon product expertise
intended only as general guidance relating
to the products capabilities and does not
attempt to give you advice that relates to
your specific discipline or application. Any
purchasing decisions taken in response to
the information given is assumed to be based
upon the end users professional expertise
since exact and specific usage criteria is
beyond our capability. |
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Cancellation & Returns
Non-standard Equipment:
All equipment products manufactured to your
specific requirements i.e. by way of colour,
size or options are non-standard goods and
cannot be cancelled. Prior to despatch
non-standard goods that are in production cannot
be cancelled and payment must be made in full.
After despatch non-standard goods cannot be
cancelled or supplied on a sale or return basis
and may not be returned under any circumstances,
unless defective or damaged in the course of
delivery
in
which instance please refer to 'warranty'
section. Where an order has not
started production but has been fully
processed and confirmed, cancellation is at
the discretion of MT and subject to a
cancellation handling fee.
Alterations or modifications to orders can only
be agreed if the item(s) are not in full
production. We are unable to accept
responsibility for customers ordering
non-standard goods to the wrong size or
specification. Care should be exercised where
orders are placed by buyers, administrators or
practice managers who are not treatment
professionals. Meditelle do not accept
responsibility for the order of unsuitable or
inappropriate items arising from errors in
specifying equipment requirements.
Standard Items:
Where standard items have been ordered in error,
cancellation prior to despatch will be subject
to a 10% handling charge. After despatch if
standard goods are not as expected, Meditelle
(MT) may agree to their return on the following
conditions:- 1. A request must be made to MT
within 7 working days of receipt of goods and
confirmed in writing to us by letter, fax or
email. 2. No goods will be accepted for refund
unless a return authorisation has been given by
MT prior to their return. 3. The item(s) must be
returned in perfect condition complete in the
original packaging, together with a copy of the
Invoice. Goods returned damaged due to poor
packaging will not entitle the buyer to a full
credit/refund. 4. The company accepts no
responsibility for loss or damage in transit to
parcels being returned. 5. Any refunds will be
made at purchase price of item less a 20%
handling charge, within 30 days of their return
to MT. The customer is responsible for full
carriage costs for both original & forward
consignments. |
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Prices & Specifications
Prices shown in our catalogue and on
the internet are correct at date of
publication but are subject to alteration
without prior notice. All our trade prices
are exclusive of VAT. Errors and omissions
are excepted. Price quotations and tenders
offered by MT remain valid for a maximum
period of thirty working days from quote
date unless otherwise agreed in writing. We take special care to show
correct specifications, sizes and weights
and such descriptions, whilst given as a
guide in good faith, are subject to
modification as part of our on-going
development programme. All dimensions and
weights quoted are approximate, due to the
manufacturing process dimensions have
a tolerance of +/- 3.5cm; angular
measurements have a tolerance of +/-10°; wood
equipment has a +/-2cm size difference. Safe
working load capacity assumes that any
applied weight is distributed evenly. Colour
finishes may vary between ranges. Technical
standards may vary between models. |
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Manufacturing & Delivery
MT undertake to effect delivery as
expeditiously as possible. Delivery
dates cannot be guaranteed as they
may be affected by circumstances
beyond our control. MT does not
accept any responsibility for
transport delays causing late
delivery. Manufacturing times quoted
are in good faith, but shall not be
binding. Handling charges may be
incurred for re-despatched parcels.
You will be deemed to have accepted
the goods unless written notice of
rejection is received by us within 7
days of delivery. POD requests will
only be entertained up to 90 days
after expected delivery date. Shortages of goods
must be notified to us within
24hours of receipt. |
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Shipping Ex Works
All products collected and shipped
from our factory through the buyers
own designated shipping agent become
the property of the buyer when they
leave our building and any shipping
damage or lost shipments are not the
responsibility of MT. |
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Website Orders
Orders placed via our on-line
ordering system are subject to the
specific terms and conditions
detailed on our website. We maintain
a secure order facility and cannot
accept responsibility for problems
arising from the use of the
internet. |
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Retention of Title
All goods remain the property of
Meditelle Ltd until paid for in full. |
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Our Rights of Access
You authorise us to enter any land
or premises where we reasonably
believe any equipment to be, in
order to inspect, test, repair,
replace or repossess it. |
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Force Majeure
The company shall be entitled to
cancel or delay delivery of orders
if it is delayed, hindered or
prevented from manufacture/delivery
through circumstances beyond its
control. Such circumstances shall
include (but are not limited to)
industrial action, fire, act of God
or failure to deliver by component
suppliers or carriers. |
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Privacy Policy
Full details
of our
Privacy Policy
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Copyright
All photographs, pictures, diagrams
and symbols used on this website are
the intellectual property of
Meditelle, part of the Meditelle Ltd
Group of companies and are protected
by copyright law. Reproduction of
any such material is strictly
forbidden without the express
written permission of Meditelle Ltd.
Disclaimer
All descriptions, specifications and
particulars contained on this
website are given as a guide only.
All dimensions and weights quoted
are approximate and specification
diagrams are merely
representational. As our policy is
one of continuous improvement we
reserve the right to change
specifications, prices and designs
at any time without prior notice.
All colours and finishes on this
website are as accurate as the
reproduction process on different
computer screen resolutions will
allow. |